COMPANY OVERVIEW:

At Bluewater Vacation Homes, we are passionate about creating remarkable experiences and 5-star stays in some of the most sought-after locations along the coast of San Diego County. Whether it’s a luxurious beachfront retreat or a family home with a swimming pool and views, our team of professionals are dedicated to ensuring an exceptional vacation experience every time.

Our commitment to help first means we prioritize the needs of our guests and homeowners with personalized service and expert guidance. As a best-in-class vacation rental company, we uphold the highest standards of hospitality, offering premium accommodations and seamless booking experiences. We take accountability to our guests, homeowner-partners, and team members seriously, ensuring every detail is managed with professionalism, care, and integrity.

At Bluewater Vacation Homes, we go beyond just providing a place to stay—we create unforgettable moments that keep our guests coming back year after year.

Learn more at www.bluewatervacationhomes.com.

POSITION SUMMARY:

In this position, you will be responsible for hiring, training, managing, and reviewing Hospitality Department team members, handling sales and revenue goals, listing management, and new home onboarding tasks. This position is a part of Bluewater’s Leadership Team, and you will be able to learn and grow professionally and have direct input into the direction and initiatives put forth to continue our growth path.

Manage and motivate the Hospitality Team. Ensure Bluewater achieves budgeted revenue goals. Recruit, train, and review staff regularly. Maintain listings, build relationships, and stay up to date with OTA tasks associated with onboarding new homes.

RESPONSIBILITIES:

• HR & Training: Hire, onboard, and train new employees; manage ongoing employee development and support.
• Guest Services: Oversee guest journey & communication, resolve issues, ensure satisfaction, and manage pre-arrival and post-stay processes.
• Sales & Reservations: Handle inquiries, secure bookings, screen guests, and manage reservation changes and cancellations.
• Listing & OTA Management: Create, update, and optimize listings across OTAs; ensure compliance with platform requirements and partner status.
• New Property Onboarding: Coordinate listing setup, guest guides, staff walk-throughs, and track onboarding progress.
• Operational Systems & Processes: Implement and maintain internal systems (CRM, PMS); improve workflows and document SOPs.
• Internal Communication: Manage communication tools and ensure cohesive messaging across platforms and departments.
• Reputation & Review Management: Monitor, respond to, and track guest reviews on all platforms to maintain a strong online presence.
• Leadership & Strategy: Collaborate with leadership to identify growth opportunities, adapt processes, and align company goals.
• Homeowner Relations: Communicate with homeowners regarding rates, booking activity, and reservation details.

QUALIFICATIONS:

• 5+ years of experience in hospitality, vacation rental, or property management, with a strong background in guest services and operational oversight 
• Demonstrated leadership experience, including hiring, training, and managing cross-functional teams 
• Proven track record in sales and reservation management, including guest screening, booking coordination, and maximizing occupancy 
• Familiarity with CRM systems, reservation platforms, and PMS software; ability to implement and optimize internal systems 
• Strong written and verbal communication skills, with the ability to handle guest inquiries, disputes, and online reviews professionally 
• Experience managing OTA listings (Airbnb, Vrbo, etc.) and maintaining Superhost or Premier Partner status
• Must be based in San Diego, California Area, and available to work on-site full time

COMPENSATION & BENEFITS:

SALARY: $80,000 - 95,000 (base) based upon experience, expertise, achievement, and proven track record. 

BENEFITS: 

• Paid Time Off such as PTO, sick days, and 401k
• Retirement benefits or accounts
• Telecommuting Options
• Workplace Perks such as recreational activities, food, and coffee

LOCATION:

This is a full-time, on-site position based in San Diego, California.