COMPANY OVERVIEW:

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

POSITION SUMMARY:

Evermore Resort is seeking a dedicated and customer-focused Tee Time Reservationist to join our golf operations team in Orlando, FL. In this role, you’ll be the first point of contact for guests calling to book tee times, check course availability, or inquire about our golf offerings. You’ll need to deliver outstanding service on every call, ensuring each guest feels welcomed and well taken care of.

This position requires sharp attention to detail, excellent communication and interpersonal skills, and the ability to stay organized in a fast-paced environment. Your work will directly impact the guest experience, helping create a smooth and memorable visit from the very first interaction.

RESPONSIBILITIES:

• Receive tee time requests through various communication channels, including phone, email, and online platforms.
• Accurately record and manage tee time reservations, considering golfer preferences, course availability, and pace of play requirements.
• Work closely with all other administrative and operational departments to ensure flawless execution and communication.
• Provide exceptional customer service to golfers by assisting them in scheduling tee times, answering inquiries, and addressing concerns or special requests.
• Offer information about the golf course, rates, availability, and other relevant details to help golfers make informed decisions.
• Respond to any guests' communications within 24 hours of receipt.
• Address booking discrepancies, conflicts, or issues related to reservations promptly and professionally, finding suitable solutions to satisfy both golfers and course requirements.
• Work closely with the golf maintenance team to communicate tournaments and events, course conditions and update the maintenance calendar.
• Work hand-in-hand with the Director of Golf, Golf Service Manager, Golf Sales Manager, Director of Golf & Sports Sales and the Golf Operations team to ensure the highest quality experience for our guests at the resort.
• Create and maintain mutually beneficial relationships with the Conrad Orlando and Hyatt Regency Grand Cypress teams.

QUALIFICATIONS:

• College degree and/or equivalent work experience preferred
• Minimum of 2 years of experience in golf operations preferred
• Knowledge of golf, tee time and turn intervals, basic golf terminology is a must.
• Experience using electronic tee sheets.
• Proficient with Microsoft Office and Google software offerings
• Must be highly organized and able to perform multiple tasks in a fast-paced work environment
• Comfortable with starting and maintaining conversations with guests and teammates.
• Maintain the resort's integrity and prestige by complying with all golf, sales and operational standards, policies, procedures, manuals, memos and instructions.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Able to sit and use the computer for hours at a time.
• Subject to environmental conditions, work activities can occur inside and outside.
• Visually look at a computer for extended periods.
• Repetitive hand motions, such as typing.
• Must be able to lift up to 25lbs.

COMPENSATION & BENEFITS:

Hourly Rate: $18.00

Benefits

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Long term disability insurance
• Short term disability insurance
• Wellness programs
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule

• Must be able to work weekends, rotating schedules and holidays.