COMPANY OVERVIEW:

Scenic Stays, where the Emerald Coast is our playground!

We know that when guests are booking their trip to Destin and 30A, they are presented with numerous vacation rental companies to choose from. But it’s our commitment to exceptional hospitality that makes us stand out from the crowd and keeps our guests coming back year after year. Our mission is to provide an unforgettable, personalized, and hassle-free experience that our guests will want to share for years.

As a highly motivated team, we bring 200 years of combined hospitality industry experience, ensuring exceptional guest experiences and a desirable work environment for our employees. Our company culture is built on hospitality and adaptability; whether it’s helping guests create their perfect getaway or aiding homeowners with maximizing their rental income – we are always up to meet the challenge.

Have you been looking for an opportunity with a unique hospitality company that values its customers and promises a stand-out professional journey? Apply now!

POSITION SUMMARY:

The General Manager is responsible for ensuring the smooth and efficient operation of the resort or condominium property. This includes association management, rental management, guest services, housekeeping, property maintenance, staff oversight, and financial performance related to the association, subleased restaurant, gift shop and massage therapy areas, event space, project coordination, and rental operations. This position may also include opportunities to represent the property and management company within the community.  Reports to the Director of Operations.

RESPONSIBILITIES:

• Rental Management: Oversee onsite rental staff for individually owned vacation properties under the Scenic Stays Rental Program. Responsibilities include guest check-in/check-out, housekeeping, maintenance, and vendor coordination. Maintenance and guest service functions may be provided for guests of all rental entities on the property.
• Guest Services: Through the Assistant GM, ensure rental staff delivers exceptional guest experiences by providing superior customer service, addressing inquiries and concerns promptly, and maintaining high standards of cleanliness and comfort throughout the resort.
• Property Maintenance: Supervise the Maintenance Manager in overseeing all property and unit maintenance operations and common area cleaning. Supervise the Assistant General Manager in managing the front desk and housekeeping staff to ensure rental properties are well-maintained, clean, safe, and aesthetically pleasing.
• Staff Management: Recruit, train, and supervise resort leadership staff responsible for front desk personnel, housekeepers, maintenance technicians, and other support staff to ensure high performance and professionalism.
• Financial Performance: Develop and implement strategies to maximize revenue, minimize expenses, and achieve financial goals. Responsibilities include budgeting, forecasting, pricing strategy, invoicing, approving payments, and controlling costs for the association and rental program.
• Subleased Areas: Manage relationships with subleased businesses on the property, such as the restaurant, gift shop, and massage therapy providers.
• Event Space: Collaborate with onsite staff, event planners, and vendors to book events and group reservations in event spaces (conference room and beach area) to generate additional unit bookings and revenue.
• Project Management: Coordinate with the Board, contractors, vendors, engineers, and the Maintenance Manager to facilitate property repair and improvement projects.
• Community Relations: Foster positive relationships with property owners, homeowner associations, local vendors, and community stakeholders. Communicate regularly with all owners, regardless of rental affiliation, and provide property updates. Strong relationship skills are necessary to build trust with the Board and property owners.
• Compliance: Ensure compliance with all relevant laws, regulations, and industry standards, including health and safety regulations, licensing requirements, and hospitality best practices.
• Emergency Response: Maintain emergency preparedness plans, respond to emergencies, and ensure the safety and security of guests, staff, and property. Serve as on-call contact for after-hours issues. Be able to make quick decisions and multi-task.
• Conflict Resolution: Address owner and staff concerns and conflicts in a professional, diplomatic manner to achieve mutually beneficial resolutions and maintain positive relationships.
• Property Oversight: Manage the maintenance and cleanliness of common areas and buildings, working with maintenance staff and third-party vendors to ensure a well-maintained property.
• Marketing and Promotion: Collaborate with Scenic Stays marketing and revenue management teams to develop and implement marketing strategies, promotions, and sales initiatives to increase occupancy and attract new guests.
• Board of Directors Communication and Meeting Facilitation: Maintain ongoing communication with the Board President and provide weekly updates to the full Board. Post meeting notices, prepare Board packets, and organize Board and Annual Meetings. Oversee proposal collection and related project work.

QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Minimum of 5 years of experience in resort management, preferably in a short-term vacation rental environment
• Proven leadership with strong managerial, organizational, and interpersonal skills
• Excellent customer service focus with an emphasis on guest satisfaction and retention
• Strong financial acumen, including budgeting, forecasting, and financial analysis
• Proficiency in property management systems (PMS), reservation software, and other hospitality technologies
• Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment
• Familiarity with local market dynamics, industry trends, and competitors
• Excellent verbal and written communication skills; able to interact effectively with guests, staff, and stakeholders at all levels

COMPENSATION & BENEFITS:

Annual Salary: $95,000 - $110,000 based on experience

Benefits

• Employee recognition programs
• Wellness programs
• Short term disability insurance
• Long term disability insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Retirement benefits or accounts
• Vision insurance
• Life insurance
• Dental insurance
• Health insurance
• Paid time off such as PTO, sick days, and vacation days

Schedule

General Office Hours are 8am to 5pm with some Saturdays required. Property occupancy, projects, etc. may create the need for longer hours.