COMPANY OVERVIEW:

RealJoy aims to attract, hire and cultivate the area's best talent!

Since 2009, RealJoy Vacations has provided property owners with peace of mind and our guests with vacation experiences that feel like a true home away from home. With local expertise spanning Panama City Beach, 30A, Destin, and SanDestin, we take pride in offering more than accommodations. 

We live by our mission “Because you Matter” and our values: Be Respectful, Be Excellent, Be Accountable, Be a Leader — Be REAL. These values guide every interaction with our owners, guests, and employees.  

Benefits Of Joining Our Team

At RealJoy, we believe success comes from building trust and doing the right thing — consistently. 

When you join our team, you’ll find:

• Faith-Based Values: A company culture rooted in respect, excellence, accountability, and leadership.
• Supportive Team Environment: Collaborate with colleagues who value relationships, teamwork, and community.
• Opportunities for Growth: Join a fast-growing company where you can build your career in vacation rental management.

We’re also proud to be an Equal Opportunity Employer that welcomes individuals from all backgrounds.

On our team, your work will strengthen owner relationships and contribute to the unforgettable coastal experiences that make this region such a highly sought-after place to live and work. Come work with us in thriving Panama City Beach.

POSITION SUMMARY:

We’re hiring for a dedicated Owner Relations Manager to oversee a portfolio of 75–120 property owners, with a strong focus on both client retention and growth. In this role, you’ll serve as the primary point of contact for owners, ensuring they receive clear communication, accurate reporting, and proactive support that builds lasting trust. From onboarding new owners to conducting property inspections and reviewing monthly statements, you’ll be instrumental in protecting property value while strengthening the owner experience.

This position is right for you if you’re someone who is detail-oriented, conscientious, and service-minded. You’ll succeed here if you enjoy working in an environment where accuracy, consistency, and accountability are just as important as being friendly, responsive, and collaborative.

Love tackling client challenges? Eager to grow with a team that rewards excellence and integrity? This role is your opportunity to see your talents make a meaningful impact.

RESPONSIBILITIES:

• Build and maintain strong relationships with property owners through consistent communication (phone, email, text, and in-person meetings)
• Oversee all aspects of owner and property onboarding, including inspections and record-keeping
• Review and assess monthly owner statements for accuracy, transparency, and clarity
• Conduct regular property inspections to ensure homes meet RealJoy standards
• Respond promptly to owner requests and concerns, maintaining high satisfaction and retention levels
• Partner with operations to relay property-specific information and ensure seamless service
• Promote and uphold RealJoy’s mission, vision, and core values in every interaction

QUALIFICATIONS:

Required:

• 2–3 years of experience in owner relations or customer service
• Experience in property management, hospitality, or short-term rentals
• Conflict resolution and problem-solving skills
• High school diploma or GED
• Excellent written and verbal communication skills
• Strong organizational and follow-up skills
• Ability to work effectively in a team environment
• Active listening and relationship-building skills

COMPENSATION & BENEFITS:

Annual Salary: $50,000 – $60,000 based on experience and achievement

Bonus: Quarterly Bonuses based on Key Metrics 

Benefits:

• Paid time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Long-term disability insurance
• Short-term disability insurance
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule: 

• Standard workdays are Monday through Friday, based on business needs, within the hours of 8:00 am and 6:00 pm.
• Rotating weekend shifts