Element Vacation Homes

COMPANY OVERVIEW:

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

POSITION SUMMARY:

Element Vacation Homes is currently seeking an organized, detail-oriented Reservations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including: 

> Listings – Managing the onboarding of new properties, the final copy and photographs of each home, basically the overall look, feel and quality of the published listings 

> Reservations – Maintain low response times by promptly addressing inquiries and calls, liaising with operations to guarantee that properties are prepared, guests are informed about their stay, and payments are processed timely 

> Analysis – Analyze and derive insights from reservation patterns, promotional campaigns, market segments, and distribution channels to inform strategic decisions 

This is a pivotal ground-floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

RESPONSIBILITIES:

• Oversee daily reservation processes, including inventory management, group bookings, special events, and occupancy goals, along with system management, budgeting, and forecasting 
• Direct daily operations of the reservations department, ensuring effective coordination across various departments 
• Manage and communicate information regarding occupancy, promotions, special reservation procedures, reservation issues, and special events 
• Complete ownership of listings including routine auditing * Fair warning: our standards are pretty high 
• Assist in recruitment, training, and support of a diverse team 
• Coordinate VIP, owner, and media bookings to ensure exceptional guest experiences upon arrival 
• Manage the onboarding and offboarding of properties, including listing creation and coordination with operations 
• Conduct guest pre-arrival and post-departure calls 
• Develop statistical models and analyze trends to improve organizational efficiency
• Possess strong selling skills & coach team members on sales techniques
• Ensure accurate reporting and logging of relevant information 
• Schedule and supervise reservation team members 
• Participate in after-hours MOD duties and attend required meetings 
• Address emergencies and guest issues promptly and effectively 
• Actively respond to and manage online feedback and reviews 
• Undertake additional analysis and related projects as requested 

QUALIFICATIONS:

• Proven leadership, capable of leading and inspiring a diverse team 
• Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses 
• Team player – this is a startup, we all wear many hats 
• Superior time management, communication, and organization 
• Progressive marketing, reservations, revenue management background – after all, you’ll be playing a pivotal role 
• Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
• Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency 
• Meticulous attention to detail 
• Vacation rental/ hotel experience (preferred) – ideal candidates will possess familiarity of the hotel and/ or vacation rental industry 
• Local area knowledge (preferred) - ideal candidates will possess familiarity of the local area, its attractions & offerings 
• Reliable transportation & flexible schedule including holidays 

COMPENSATION & BENEFITS:

Annual Salary: $45,000 to $55,000 based on experience and achievement 

Benefits: 

• Competitive salary 
• Generous vacation policy – after all, we’re in the vacation business! 
• Casual Dress 
• Mac Workstation 
• Happy Hours 
• Paid Day off on your birthday for quarterly volunteer work 
• Universal Annual Pass 
• Fun work environment 

Schedule: Regular working hours with flexibility to work overtime and holidays as needed. 

Become a team member if you live by the startup mentality and are diligent, thorough, and eager to contribute to our collective success.